Monday, June 30, 2014

Trust (2)

Actually I thought it had become old-fashioned, like privacy has in the days of the Internet since it has become increasingly easier to intrude into another person’s life. Even in cases that it is explicitly illegal, privacy is violated, as we all know from recent publications in the media. For what is possible is done, in spite of any laws prohibiting it. I thought that trust had gone as well.
Trust is relying on the reliability of another, for example that she or he will do what s/he says, without having any explicit guarantee that the other will really carry out what s/he is expected to do. S/he is believed on the strength of her or his honest appearance and maybe because of good experiences when dealing with her or him in the past, but actually without any warranty or other more or less material evidence that the person really is going to do what s/he is supposed to do. Till not so long ago trust was normal, also in financial transactions, for how could you check the trustworthiness of your partner? Moreover, making payments was complicated in comparison with the way we do it today. But in these days of digitalization and the Internet trust has become more and more limited to the inner circle of relations of your family and friends. It has been pushed back to the back garden of society, so it seems. Payments can be done with one click now, so you have to do your payments in advance, also large purchases. You have to show your identity card everywhere, while in the past many people didn’t have one (at least not in the Netherlands) and it was seldom asked for. Or before you get into touch with a person or company you don’t know, you do an extensive search on the Internet. Maybe this is an improvement in many respects and maybe it relaxes business connections, but it makes that trust has gone in many ways. It has become limited to really personal relations and to relations with people you have narrow connections with.
Therefore I was happily surprised, when after having ordered a book on the Internet, I received an e-mail with the message: We’ll send you the book and we trust that you’ll pay it within thirty days after receipt. Such a thing is not yet exceptional, but I didn’t know the shop and the shop didn’t know me and nowadays it’s then “normal” to pay in advance. So trust does still exist, even in business relationships and even when they can’t judge the honesty of your appearance.
Has trust really been pushed back to the back garden of society, as I just stated? It has become more limited, indeed. In many fields, like when doing purchases, it has almost gone. But can we do without it outside the personal sphere? I think that we can’t. Look around. Consider relations everywhere in society. In business, politics, etc. Then you’ll see that the importance of trust has been driven back but that is still the backbone of society. We simply cannot do without it.

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