Actually I thought it had become old-fashioned, like
privacy has in the days of the Internet since it has become increasingly easier
to intrude into another person’s life. Even in cases that it is explicitly illegal,
privacy is violated, as we all know from recent publications in the media. For
what is possible is done, in spite of any laws prohibiting it. I thought that
trust had gone as well.
Trust is relying on the reliability of another, for
example that she or he will do what s/he says, without having any explicit
guarantee that the other will really carry out what s/he is expected to do. S/he
is believed on the strength of her or his honest appearance and maybe because
of good experiences when dealing with her or him in the past, but actually
without any warranty or other more or less material evidence that the person
really is going to do what s/he is supposed to do. Till not so long ago trust
was normal, also in financial transactions, for how could you check the trustworthiness
of your partner? Moreover, making payments was complicated in comparison with
the way we do it today. But in these days of digitalization and the Internet
trust has become more and more limited to the inner circle of relations of your
family and friends. It has been pushed back to the back garden of society, so
it seems. Payments can be done with one click now, so you have to do your
payments in advance, also large purchases. You have to show your identity card
everywhere, while in the past many people didn’t have one (at least not in the
Netherlands) and it was seldom asked for. Or before you get into touch with a
person or company you don’t know, you do an extensive search on the Internet.
Maybe this is an improvement in many respects and maybe it relaxes business
connections, but it makes that trust has gone in many ways. It has become
limited to really personal relations and to relations with people you have
narrow connections with.
Therefore I was happily surprised, when after having ordered
a book on the Internet, I received an e-mail with the message: We’ll send you
the book and we trust that you’ll pay it within thirty days after receipt. Such
a thing is not yet exceptional, but I didn’t know the shop and the shop didn’t
know me and nowadays it’s then “normal” to pay in advance. So trust does still
exist, even in business relationships and even when they can’t judge the
honesty of your appearance.
Has trust really been pushed back to the back
garden of society, as I just stated? It has become more limited, indeed. In
many fields, like when doing purchases, it has almost gone. But can we do
without it outside the personal sphere? I think that we can’t. Look around.
Consider relations everywhere in society. In business, politics, etc. Then you’ll
see that the importance of trust has been driven back but that is still the
backbone of society. We simply cannot do without it.